”The visitors toilet in reception is fitted with handrails, but it’s not really large enough for wheelchair users. It facilitated visitors prior to COVID.- Family Member
”Can’t fit my walking aid into the bathroom.- Resident
”All shower areas and fittings – are easy to find and use and are of top quality.- Resident
”Common toilets in public areas are wheelchair accessible and adjacent to dining rooms/sitting rooms. They have ventilation but not external windows.- Staff
Findings point to a lack of space in toilets and poor/lack of accessibility with respect to people who require mobility aids such as wheelchairs or rollators, or the support of carer to access these facilities.